Challenge Information

If you have received a Notice of Scheduled Termination:

YOU HAVE THE RIGHT TO CHALLENGE THE TERMINATION IF YOU BELIEVE ANY OF THE FOLLOWING CONDITIONS APPLY TO YOU:

1. Any portion of the bill is in dispute.
2. You are being charged for a service not received.
3. The information on the Notice of Scheduled Termination is incorrect.
4. You are unable to pay the bill in accordance with the billing and termination of service would be especially dangerous to the health and safety of a member of your household.
5. You are able to pay only in installments.

If the reason for your challenge is 1, 2 or 3 above, you will have to pay any amount not in dispute. If the reason for your challenge is 4 or 5, we will attempt to negotiate a deferred payment agreement with you.

YOU MUST NOTIFY US BEFORE THE DATE OF THE TERMINATION IN ORDER TO PROTECT YOUR RIGHTS UNDER THIS RULE BY CONTACTING OUR OFFICE AT:

P.O. Box 37, 589 Riviera Road, Mt. Nebo, WV 26679 or 304.872.1598


Challenge
Challenge
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  • Call Before You Dig!

  • Current/Upcoming Alerts

    • October 16, 2017Delinquent Account Notices Mailed
    • October 16, 201710% Penalty Applies
    • October 26, 2017Delinquent Accounts Due
    • November 15, 2017Latest Pay Date Before Penalty Applies
    AEC v1.0.4
  • Wilderness PSD is regulated by:

    Public Service Commission of WV
    201 Brook Street
    Post Office Box 812
    Charleston, WV 25323
    800.344.5113
    304.340.0300

  • Federal Notice

    Wilderness PSD Public Notice

    Tampering with ANY water facility property is a federal offense under US Code Title 42, Section 3000I-1 and may be considered an act of terrorism.